Please note that the Lenox/WesLend Team is closely monitoring moment by moment developments concerning the Coronavirus (COVID-19) and our first and foremost priority is the safety and well-being of our customers and employees.
Even during these uncertain times what remains constant is the Lenox/WesLend Team’s commitment to working diligently to expedite your loan process. We are working closely with our partners such as Appraisal Management Companies, Escrow, Title and Closing partners to ensure that we continue to operate safely and efficiently.
As your loan servicer, the Lenox/WesLend Team realizes that this is a confusing time and many of our customers may be financially impacted by COVID-19 and may need assistance. You can reach our Loan Servicing Department at: (888) 905-3669, with any questions or concerns. If you have not done so already, you should create an online account so that you can view your account information and make online payments. To ensure the safety of our employees and the public at this time, it is not recommended to make in-person payments.
It is sad but many criminals take advantage of such events in order to impersonate companies, charities or government agencies. Be vigilant and do not respond to suspicious looking emails, texts or telephone calls. Remember Lenox/WesLend will not ask you for your personal information or log in credentials in an email or text message.
For more information on COVID-19, we encourage you to stay informed by visiting the Centers For Disease Control and Prevention (CDC) website, World Health Organization website and follow the guidance of your local health and governmental authorities.